If the COVID-19 pandemic has taught us anything, it’s that many jobs can be done remotely from anywhere. It should come as no surprise, then, that companies are coming out of the woodwork to offer virtual assistant services. They’re not alike, however. If you’re considering hiring a virtual assistant, VIVA Virtual Assistants is a good place to start.
Many virtual assistant companies employ workers in countries like India and the Philippines, many time zones away from their customers. A virtual assistant in Manila is working at 2:00 am when it’s 1:00 pm in Chicago. Unsurprisingly, schedules like that lead to employee burnout and turnover.
VIVA Virtual Assistants is different. Our employees are located in Central America. Their normal hours are the same as our clients’. That makes them less likely to get worn down by the hours and quit, and that means our clients don’t have to worry about having to start over with a new VA every few months. They spend less time training new people and more time selling insurance.
Another advantage: Our college-educated VAs are fluent in English due to their close proximity to the U.S. Our clients find the VAs’ English to be better than some of our competitors because it’s a second native language for them. Of course, they can easily communicate with Spanish-speaking agencies and their customers as well.
Because VAs work remotely for our clients, VIVA is very serious about data security. To give you confidence in our security, we have achieved SOC 2 Type 2 certification. We underwent a security audit that lasted several months, and our internal controls and system performance met the auditors’ standards. We are also working on the ISO 27001 certification in information security management.
Experienced insurance professionals are reaching retirement age in droves. Attracting recent college graduates to the profession is a challenge. Because of this, insurance agencies like yours struggle every day to find and keep qualified employees. You want to spend your time obtaining and serving customers, not in a constant recruitment battle. A virtual assistant may be the answer to these problems.
You can learn more about VIVA on our website, our Facebook and LinkedIn pages, or you can send us an email. We look forward to helping you run your agency more effectively and profitably. If you are considering hiring someone for your agency, VIVA Virtual Assistants is one of the best places to look.