By: Derek Armentrout, Product Manager, EZLynx
An agency management system should be more than just your agency on a computer. An AMS is a series of tools, and those tools should help draw you closer and more connected with your customers. How? Through better and more meaningful communication.
The right AMS should also scale to the growing needs of your agency. That means supporting a higher quantity of customer communication, while simultaneously improving the quality of each interaction.
To these ends, EZLynx has partnered with Vonage to seamlessly integrate their unified communications and programmable voice capabilities into EZLynx Management System. If you’ve never investigated a robust cloud communication platform like Vonage, these types of solutions are powerful phone systems that run on your agency’s internet connection. In fact, Vonage includes 50+ business phone features. Voice over IP, or VoIP, is the term often associated with these types of solutions, but Vonage is so much more.
And with the Vonage integration to EZLynx Management System, everything is made simpler and faster—from dialing the phone, to answering and logging calls and note-taking. You can even record and archive conversations to the customer’s file.
The beauty of the EZLynx/Vonage integration begins with the ringing of the phone. With incoming calls, customer information is automatically pulled up on EZLynx to make conversations productive from the start. How much better would your customer conversations be if they all began with the latest notes, tasks, post-its, and outstanding items up on your screen?